Trámites y servicios
The International Consumer Protection Enforcement Network (ICPEN) is a membership organization consisting of consumer protection law enforcement authorities from across the globe. ICPEN provides a forum for developing and maintaining regular contact between consumer protection agencies and focusing on consumer protection concerns. By encouraging cooperation between agencies ICPEN aims to enable its members to have a greater impact with their consumer laws and regulations.
Colombia has been a member of ICPEN since October 2013 and since its entry has actively participated and assumed a regional leadership that allowed it to be elected as president of the network for the period of 2019-2020. Its ICPEN’s Program of Work for 2019-2020 “guide consumers in the digital world” under the Colombians presidency has allowed the SIC to coordinate the following ICPEN´s projects about:
Due to the outbreak of the Covid-19 and the WTO pandemic declaration, the Canadian presidency has created a new working group that will face the new challenges that consumer protection authorities will have to deal in this new global context.
The working group is called “Enforcement during COVID-19: Consumer protection issues, international cooperation and responses during a pandemic” and is co-lead by the SIC and the FTC from the United States of America. And has as members the authorities from Netherlands, Zambia, Peru, Germany and Chile.
This working group has the following objectives:
• Examine the consumer protection issues that arose/have arisen from COVID-19 and what agencies have done to address such issues.
• Examine how consumer protection agencies can foster agility to respond to emerging consumer protection issues in situations like this.
• Examine telework arrangements and how agencies mobilize resources to progress enforcement matters while working from home.
The SIC is also the Coordinator of the Fraud Prevention Month activity created to coordinate common campaigns for related consumer protection topics among all the members.
The SIC is a member since 2020 of the working group “Artificial Intelligence: The challenges and benefits for consumer protection agencies”. This WG has the goal to gather knowledge and collect information on how AI is / could be used by consumer protection agencies to support their goals.