Trámites y servicios
The Superintendence of Industry and Commerce, in its role as National Authority for Consumer Protection, due to the enforcement actions carried out on AVANTEL S.A.S, the SIC identified some irregularities in the information provided to the consumers in relation to the services offered.
As evidenced and, after noting an impact on the general interest of consumers, the SIC ordered AVANTEL to inform its users through its website, social networks, and its customer service offices, the following information:
This request is immediately enforceable, and no appeal could be made against it. Failure to comply will result with sanctions of up to one thousand (1,000) current legal monthly minimum wages.