Superintendencia de Industria y Comercio

The Superintendence of Industry and Commerce (SIC), as National Authority for Consumer Protection, imposed a fine of approximately 72000 USD to CLARO, after demonstrating that the company ended up ignoring the commitments made to users of telecommunications services in cases of claims and complaints. 

Based on the analysis of the complaints filed within the SIC, it was detected that users of telecommunications services would have obtained favorable responses from CLARO to their requests. However, the service provider was choosing to ignore this initial decision, affecting in a negative way the confidence of users in the whole administrative process. 

Therefore, CLARO would have omitted the duty to deal effectively and definitively with the disagreements raised, since, it did not resolved comprehensive or timely those decisions made in favor of users.