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Sic fined Rappi due to breaches of consumer rights

20 Abril, 2023

The Superintendence of Industry and Commerce (SIC), as National Authority for Consumer Protection, confirmed the $1,245,000,000 (COP) fine imposed by the Directorate of Investigations on Consumer Protection against RAPPI S.A.S. 

The SIC reiterated that RAPPI S.A.S., has the status of supplier according to the Consumer Statute (Law 1480 of 2011). For this reason, it has the legal duty to comply with the obligations described in Articles 6, 23, 29, 30 and 52, related to the quality of the service, advertising and minimum information rules, as well as the obligation to protect children and adolescents in e-commerce. 

After reviewing the evidence collected during the administrative enquiry that formed the basis of the respective sanction, it was found that RAPPI S.A.S. breached the consumer protection law related to the poor quality of the service, by generating double charging to consumers, non-compliance of delivery and order cancellations. 

Furthermore, it was confirmed that RAPPI S.A.S. omitted the warning labels on harmful products, as it did not include information about the dangers of alcoholic beverages, as well as the conditions for their correct consumption or contraindications. 

In that same order, given the lack of information, it was found that RAPPI S.A.S. did not indicate to consumers that the delivery time provided was an estimate, generating false expectations, so it was considered untruthful information. 

Finally, RAPPI S.A.S. has not implemented any mechanism to verify the age of consumers when delivering unhealthy products, such as alcoholic beverages.